Crystal Memories Studio

Last updated: May 13th, 2026

Crystal Memories Studio carefully prepares and packages each order to ensure safe delivery.

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1. Production Time

Most products are custom engraved and made to order.

Production time may vary depending on:

• Product type
• Personalization complexity
• Order volume
• Seasonal demand

Estimated production timelines may be displayed on product pages when available.

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2. Shipping Methods

Orders are shipped using trusted shipping carriers available in Canada.

Tracking information will be provided once the order has shipped.

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3. Shipping Rates

We currently offer flat-rate tracked shipping across Canada for $15 CAD.

Orders over $250 CAD qualify for free shipping when eligible.

Shipping costs and available delivery methods are displayed at checkout.

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4. Delivery Estimates

Shipping timelines are estimates only and are not guaranteed.

Delivery delays may occur due to:

• Weather
• Carrier delays
• Holidays
• Customs processing
• High shipping volume periods

Crystal Memories Studio is not responsible for delays caused by shipping carriers.

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5. Shipping Damage

If an order arrives damaged, customers must contact us within 7 days of delivery.

Please include:

• Order number
• Photographs of the damage
• Packaging photos

We will work with customers to resolve verified damage situations appropriately.

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6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Crystal Memories Studio is not responsible for delivery issues caused by incorrect addresses submitted during checkout.

Additional shipping fees may apply if packages must be re-shipped.

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7. International Shipping

Shipping availability may vary by location.

Customers are responsible for any applicable customs duties, import fees, or taxes required by their country.

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8. Lost Packages

If a package appears lost in transit, customers should contact us so we can assist with the carrier investigation process.

Resolution timelines may depend on carrier procedures.

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9. Contact Information

For shipping questions:

Crystal Memories Studio
Alberta, Canada
Email us: info@crystalmemoriesstudio.ca