Crystal Memories Studio

Last updated: May 13th, 2026

Because each product is custom engraved and personalized, all sales policies are designed around custom production work.

--------------------------------------------------

1. Custom Personalized Products

Most products sold by Crystal Memories Studio are personalized and custom engraved using customer-provided photographs and information.

Because of this:

Personalized products are non-returnable and non-refundable once production has begun.

--------------------------------------------------

2. Order Changes & Cancellations

Orders may be modified or cancelled only before engraving production begins.

Once production has started, cancellations may no longer be possible.

Customers are encouraged to carefully review:

• Uploaded photos
• Names
• Dates
• Personalization details

before placing an order.

--------------------------------------------------

3. Damaged or Defective Items

If an item arrives damaged or defective, customers must contact Crystal Memories Studio within 7 days of delivery.

Please include:

• Order number
• Description of issue
• Clear photographs of the product and packaging

If the issue is confirmed, we may provide:

• Replacement product
• Partial refund
• Store credit
• Other appropriate resolution

depending on the situation.

--------------------------------------------------

4. Shipping Damage

Once orders are transferred to the shipping carrier, delivery timing and handling are outside our direct control.

However, we will assist customers in resolving verified shipping damage claims whenever possible.

--------------------------------------------------

5. Image Quality & Customer Responsibility

Final engraving quality depends heavily on the quality of the submitted image.

Customers are responsible for:

• Uploading usable photographs
• Reviewing personalization details
• Confirming spelling and dates

Crystal Memories Studio is not responsible for issues caused by low-quality or incorrect customer-provided content.

--------------------------------------------------

6. Non-Refundable Situations

Refunds are generally not provided for:

• Customer spelling mistakes
• Incorrect dates submitted by customer
• Change of mind after production
• Delays caused by shipping carriers
• Minor engraving variations inherent to crystal engraving

--------------------------------------------------

7. Contact Information

For refund or damage inquiries:

Crystal Memories Studio
Alberta, Canada
Email us: info@crystalmemoriesstudio.ca